IT Infrastructure

ProVal Technologies Inc is successfully operating as an IT Infrastructure management solutions across the globe. It is providing the clients a well structured remote IT infrastructure support services that assist them in enhancing their business operations and increase the productivity as well. The IT support team is skilled and works proactively on a twenty four by seven platform to provide a real time monitoring and managemnt of your critical business applications and networks.

Remote IIS Support Services

ProVal Technologies is providing an excellent support with management in Internet Information Services like web server support, web server management, IIS support and management, IIS troubleshooting etc. These services are easy to install, flexible and secure.
With its IIS services like web server support, IIS management, Microsoft IIS support, ProVal Technologies is a leading global systems management service provider. These are secure, flexible and easy to manage for hosting. Earlier IIS was known as Internet Information Server. It is supportable to HTTP, HTTPS, FTP, FTPS, SMTP and NNTP. IIS 7.5 version is modular and extensible. It has features like ASP.NET and PHP Support, Integrated Media Platform, Centralized Web Farm Management, Delegated Remote Management, etc.

SQL Server Support

Find out ProVal Technologies offerings regarding to the SQL server support, remote SQL DBA and Microsoft SQL support. Our solutions offer access to DBA and reduce the workload for the internal staff, give faster response times; meeting the service level agreements and this improves the performance of the database. The SQL server being a relational database management system is designed for the enterprise environment. It consists of enterprise-ready technologies with some tools helping the client in driving valuable information with low cost of ownership.

Server Management

ProVal Technologies provides 24/7/365, reliable, cost-effective, secure Outsourced Server Support, Remote Server Administration, & Managed Business IT Support Services to growing enterprises, so they can focus on their core business.

Managed Services Outsourcing

The proactive management of the performance of the technology assets is called managed services. It can be done on behalf of a customer on a contractual basis. The enterprises of almost all the sizes rely on managed services today. Managed services can be of many types but they are not limited. Managed services are being outsourced by many industries like applications, databases, water, power & energy, information services like server support , business to business, communication services, media etc.

Another word comes in MS is managed services provider. An MSP is one who offers the delivery and management of the technology based services to other service providers. They can be hosting companies services providers. Managed services providers can be called as management service providers managing the IT services for companies. It is also used on a big platform in the consultancy and staffing services

These services are also used by many delivery centers which are giving NOC Services to other organizations. It is widely done in the networking area also like managed networking. With the outsourcing of their network services organizations are able to completely focus on their own business processes. The main aspect of the managed services is selecting an efficient MSP.

>> The managed service provider should be technically sound with national and global reach.

>> The service provider should be expanding itself and constantly updating with latest technologies and tools.

>> The team of the provider must contain skilled and dedicated engineers.

There are many benefits of these services like-

>> The organization can use its own hardware to place call to the contact center but routing and IVR can be hosted within the network.

>> With the investment in these services the company is able to outsource the call processing infrastructure to other service provider and can easily concentrate on their core business activities.

>> With managed services outsourcing companies are able to focus on their core business and the service quality and customer satisfaction enhances.

>> The operating cost of the company reduces gradually using the managed services process.

>> The support costs are much less as compared to in-house support center.

>> A company can change the services according to the demand of its business.

Today’s world is changing with technology and services and companies are running with new technology methods. The IT services provided by the various information technology organizations have changed its face with the name of Managed Services and it is very crucial for the growth of the organization.

Offshore IT Support – India

When a company is manufacturing it’s products & services in its own country but handed over some business activities to other organization in a foreign country, is known as Offshore Support. As it is the time of competition every firm wants to reduce its operation cost & want to get rid of the IT related issues hence they use offshore IT support. It is used on a big platform by the firms offering NOC Services remotely.

The information technology outsourcing is a process of having technical activities and support from an outsider business provider remotely. There some more offshore outsourcing such as a BPO & KPO. These contain the work of call centers, monetary claims etc. and knowledge based operations are performed in a KPO by the employees in a different company. It can be done through a subsidiary of the same firm in the same country or in a remote place.

Due to the high overhead costs in the United States many foreign countries have now started to outsource a technical department for support. India is the hub of the IT firms providing many types of support services like network support, Business Server Support and monitoring etc. and they have a good manpower of skilled engineers and no communication problems. When the Y2K Bug came a big requirement of cheap programmers arose and the foreign countries start looking at overseas for this potential.

India was having the potential so the American firms started to outsource almost all the services from here and other Asian countries as well. Most of the engineers overseas were NRIs; they have strong links with their family and friends in India, this helped a lot in outsourcing a good force of English speaking skilled technicians and engineers. With the high demand of efficient software engineers for the Y2K problem helped India to grow higher in the IT sector. In the twenty first century due to high domestic interest rates and inflation the increase in the wage in the IT sector was experienced up to 10-15%. In this way the foreign firms experience a lot of benefits from offshore outsourcing.

The firms who use offshore outsourcing get the befit of high speed data transfer electronically. The project team is skilled and flexible and can do work on a 24 X 7 basis. There will be no need to train the engineers and the cost of training is saved. The technology and softwares used are updated and latest. The cost difference is the main cause of off shoring because if you create an in-house department it will costs more. In this way the companies take the advantage of reducing the operation costs and generate more revenues.

Importance of Managed Security

Managed security service market is today at its own demand and growing steadily and sharply. Most of the organizations are outsourcing these services for a wide range of security services.

The market of IT with respect to Managed Security Services adopted by various industries is increasing at a fast rate. Because of the trends and patterns of the computer attacks and various threats to the servers and networks it is very important that organizations should possess reliable information security. It is good to outsource managed security services with a contract with any managed security services provider (MSSP).

In the present scenario many companies like network and server support companies are turning themselves into MSSPs to offer some security services. With this they get advantage of cost reduction and an easy access to skilled staff. These services can be –

>> Virtual private networks, network boundary protection, firewall protection

>> Security monitoring

>> Incident management

>> Vulnerability assessment and penetration testing

>> Anti-virus, spam and content filtering services

>> Information security risk assessments

>>Data archiving and restoration

>> On-site consulting

A few organizations are still using outdated devices but when the managed security services entered the market they realize to upgrade with the latest devices. If organizations even they are providing NOC Services want to experience shared costs, 24×7 coverage and latest tools they should consider security outsourcing to a reliable partners or third parties. To choose a perfect MSSP for managed risks is critical. For this, companies should consider experience, ability to execute, long term stability, skills and expertise and support functions. It’s important for an MSSP to look beyond the obvious IT budget the client has, and help them find ways to avoid productivity loss, security breaches and workflow inefficiencies.

The Indian Industry has reached the level where organizations should adopt the MSS model which is helping in improving the security posture & reducing the operational costs. With the expansion of infrastructures in India the growing business requirements and focusing on managed security has become a challenge, especially with business being conducted from offices located across various locations. The managed security model helps organizations focus on their key business with the comfort that security is being controlled by the experts. Also there are some pros and cons of taking an MSS.

Cost – The cost of a managed security services is typically less than hiring in-house, full time security experts. Staffing – The deficiency of a skilled and efficient technician can affect the company very much but after outsourcing the hiring and training costs become the responsibility of the MSSP. Skills – The in-house employees takes care only part time basis but an outsourced employee will do it on full time basis. Facilities – Various providers have their special security operations centers in different locations. Security Awareness – The MSSP often have new information about technologies, threats and latest tools than the in-house department. There are some demerits of considering an MSSP like lack of trust, dependence, ownership, shared environment, implementation of projects & plans, partnership issues and hidden costs etc.

As managed security services market is gradually picking up, similarly the demand of trusted service providers are also on rise. Issues like tight budget, lack of adequate skilled staffs, lack of proper infrastructure etc. are obviously accelerating the growth of this industry. In future, experts feel that India will play major role as per as managed security service market is concerned.

remote server support and NOC Services for its Europe and US operations